Job closes 11:59 PM on March 17, 2024
POSITION: Branch Manager I, Full-time
LOCATION: Charlotte Hall Library
HOURS: 35 hours/week
SALARY: $70,652.40/annual, Grade 9, Step 1
BENEFITS: 26 days Annual Leave; 117 hours/year Sick; 3 Personal Leave; Holidays & 3 Floating Holidays, State Pension Contribution; Life & LTD Insurance; Optional: Health, Vision, Dental, 457b Retirement Plan
REQUISITES:
- Master’s Degree in Library Science from an institution accredited by the American Library Association or commensurate degree and experience.
- Five years or more of library customer service experience or equivalent training, education and/or experience. Three or more years of supervisory experience.
- Library Associate Training Institute Certification from Maryland State Library or Maryland Professional Public Librarian Certification obtained within 2 years of hire.
- Knowledge of technological systems and their uses.
- Knowledge of St. Mary’s County Library policies and procedures.
- Knowledge of supervisory methods, including work delegation, scheduling, evaluating performance and maintaining morale.
- Ability to communicate effectively with colleagues, Library trustees, local government elected and appointed officials, community leaders, vendors, and citizens.
- Ability to effectively and positively resolve customer complaints, mediate disputes and exercise diplomacy.
- Excellent communication skills, both in writing and orally.
- Excellent interpersonal skills, with emphasis on team building, conflict management and resolution, mentorship, empathy and emotional intelligence, and support and empowerment of staff.
- Excellent customer service skills.
- Excellent decision-making and problem solving skills with emphasis on personal responsibility and willingness to deal with issues at hand.
DUTIES INCLUDE:
- Under the direction of the Deputy Director and as a member of the Management Team, oversees branch operations and supervises staff to ensure friendly, high quality customer service is provided to Library customers.
- Hires, trains, evaluates and supervises staff.
- Supervises the daily operations of branch services including scheduling staff.
- Observes, coaches, evaluates and documents performance and recognizes staff
- Oversees Customer Service, Information Service, and Youth Service departments,
- Resolves complex customer concerns about Library services, meeting rooms,
- Schedules regular meetings with staff and communicates updates regarding branch/department and/or system changes.
- Assesses, identifies and coordinates staff training and development needs.
- Performs other duties and participates in special projects, as assigned.
HOW TO APPLY:
St. Mary’s County Library is an Equal Opportunity/Affirmative Action Employer.
Law requires all applicants to show proof of identity and right to work in U.S.
