Job closes 11:59 PM on March 17, 2024
POSITION: Assistant Branch Manager - Customer Service, Full-time
LOCATION: Charlotte Hall Library
HOURS: 35 hours per week , 1 night a week, and weekends in rotation
SALARY: $54,054.00/Annual or with MLIS Degree $59,459.40/Annual
BENEFITS: Vacation, Sick & Personal Days off; Mandatory State Retirement Plan; Life & LTD Insurance; Optional: Health, Dental, Vision Insurance; 457 Plan, Credit Union, Aflac
REQUISITES:
- High School Diploma or GED, Bachelor’s Degree preferred
- Five years or more of customer service experience or equivalent training, education and/or experience. Two or more years of supervisory experience.
- Ability to communicate effectively with colleagues, Library trustees, local government elected and appointed officials, community leaders, vendors, and citizens
- Ability to effectively and positively resolve customer complaints, mediate disputes and exercise diplomacy
- Knowledge of supervisory methods including work delegation, scheduling, evaluating performance and maintaining morale
- Excellent communication skills, both in writing and orally
- Excellent interpersonal skills, with emphasis on team building, conflict management and resolution, mentorship, empathy and emotional intelligence, and support and empowerment of staff
- Excellent customer service skills
- Excellent decision-making and problem solving skills with emphasis on personal responsibility and willingness to deal with issues at hand
DUTIES INCLUDE:
- Under the direction of the Branch Manager and as a member of the Branch Management Team, oversees circulation services and supervises staff to ensure friendly, high quality customer service is provided to Library customers. Assists with overall branch management and oversees branch activities and personnel in the absence of the Branch Manager
- Hires, trains, evaluates and supervises staff
- Supervises the daily operations of circulation services including scheduling staff
- Provides guidance for staff in resolving complex customer interactions
- Takes a leadership role in fulfilling the goals and objectives of the Library
- Receives and controls cash receipts, set up cash drawer, and make deposits
- Resolves complex customer concerns about fines or damaged items, Unique Management accounts, Library policies, procedures and rules
- Performs circulation procedures, such as checking materials in and out, checking hold lists, conducting financial transactions, and answering the phone
- Performs other duties and participates in special projects, as assigned
HOW TO APPLY:
St. Mary’s County Library is an Equal Opportunity/Affirmative Action Employer.
Law requires all applicants to show proof of identity and right to work in U.S.
