POSITION: Assistant Branch Manager I – Information Services, Full-Time
CLOSING DATE: November 1, 2019
LOCATION: Lexington Park Library
START DATE: December 9, 2019
HOURS: Monday-Friday, rotating Saturdays
SALARY: Grade 6, $43,824 per year
BENEFITS: Health, Life & Long Term Disability Insurance; State Pension with 7% contribution; Annual, Sick and Personal leave; Holidays; Credit Union, Direct Deposit, 457 Plan
REQUISITES:
- Bachelor’s Degree
- Library Associate Certification from the Maryland State Library (achieved within two years of hire).
- Five years or more of library customer service experience or equivalent training, education and/or experience. Two or more years of supervisory experience.
- General interest in reading and literature, and an awareness of trends in popular culture as well as current news events as they relate to customer interests and needs.
- Supervisory methods, including work delegation, scheduling, evaluating performance and maintaining morale.
- Ability to communicate effectively with colleagues, Library trustees, local government elected and appointed officials, community leaders, vendors, and citizens.
- Ability to effectively and positively resolve customer complaints, mediate disputes and exercise diplomacy.
- Ability to operate relevant computer systems (including hardware and software), current audiovisual equipment, and office machines.
- Excellent communication skills, both in writing and orally.
- Excellent interpersonal skills, with emphasis on team building, conflict management and resolution, mentorship, empathy and emotional intelligence, and support and empowerment of staff.
- Excellent customer service skills.
- Excellent decision-making and problem solving skills with emphasis on personal responsibility and willingness to deal with issues at hand.
DUTIES INCLUDE:
- Supervises the daily operations of information services including scheduling staff
- Provides guidance for staff in resolving complex customer interactions
- Takes a leadership role in fulfilling the goals and objectives of the Library
- Assists customers in finding answers to a broad range of questions using Library resources and databases
- Assists customers with technology-related questions and issues
- Plans and presents Library-related programs, events, classes and tours
- Special projects as assigned.
HOW TO APPLY:
See full job description and apply online now.
St. Mary’s County Library is an Equal Opportunity/Affirmative Action Employer.
Law requires all applicants to show proof of identity and right to work in U.S.
